Frequently Asked Questions

This section helps you understand key details about shipping, delivery, refunds, and order management.

Where do you ship to?

We currently ship only within the United States. Orders outside this region are not supported at this time.

How long does order processing take?

Order processing usually takes 1–3 business days before shipment. This includes product verification, packaging, and logistics preparation.

How long is the delivery time?

After shipment, delivery usually takes 6–10 business days within the United States.
This timeframe may vary slightly depending on the shipping carrier, weather conditions, or regional logistics delays.

Once your order is shipped, a tracking number will be provided so you can monitor the delivery progress in real time.

When will I receive my refund?

Approved refunds are typically processed within 2–3 business days. The actual arrival time depends on your bank or payment provider.

Can I change or cancel my order?

Orders can only be modified or canceled before they enter the packing stage. Once processing begins, changes may no longer be possible.

What should I do if my package is delayed?

Delays may occur due to weather, high shipping volume, or carrier issues. If your delivery exceeds the expected timeframe, please contact customer support.

How do I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use it to check real-time shipping updates.

What if I receive a damaged or incorrect item?

Please contact support immediately and provide photos of the item and packaging. We will review the issue and offer a suitable solution.