Personal Data Request Policy

This policy explains how individuals may request access, correction, or deletion of their personal data held by Retrohaveneu, and how we handle such requests in a secure and structured manner.

Scope of Personal Data

Personal data may include:

  • Contact details (name, email, phone number, address)
  • Order and transaction history
  • Customer service communications
  • Account and usage information

We only retain data necessary for operational, legal, or service purposes.

Types of Requests You Can Make

You may submit a request to:

  • Access your personal data
  • Correct inaccurate or outdated information
  • Request deletion of your data (where legally permitted)
  • Restrict or limit certain data processing activities

How to Submit a Request

To submit a personal data request, please contact our support team and include:

  • Proof of identity (to verify ownership of the data)
  • Description of your request
  • Relevant account or order details

This step is required to protect your information from unauthorized access.

Processing Time

We aim to review and respond to valid data requests within a reasonable timeframe, depending on complexity and verification requirements.

Some requests may take longer if additional confirmation is needed.

Data Retention Limitations

In some cases, we may be required to retain certain information for:

  • Legal compliance
  • Fraud prevention
  • Financial recordkeeping

Such data may not be fully deletable under applicable laws.

Security of Requests

All personal data requests are handled with strict confidentiality and security measures to ensure your information is protected throughout the process.