Shipping & Delivery Policy

Shipping Coverage

We currently provide delivery services exclusively within the United States. Orders placed with shipping addresses outside the U.S. cannot be processed or fulfilled. We are continuously expanding our logistics capabilities to serve more regions in the future.

Order Processing Time

All orders require a short preparation period before shipment. Once payment is confirmed, our fulfillment center typically processes, inspects, and packages orders within 1–3 business days.

During peak seasons, promotional events, or holidays, processing times may be slightly extended due to increased order volume. We appreciate your understanding and patience.

Delivery Timeframe

After dispatch, standard shipping generally takes 6–10 business days for delivery within the United States. This is an estimated timeframe and may vary depending on:

  • Distance between warehouse and destination

  • Carrier performance and operational conditions

  • Weather conditions or natural disruptions

  • Peak shipping periods or public holidays

We always work with trusted logistics partners, but exact delivery dates cannot be guaranteed.

Shipping Fees and Free Shipping Eligibility

We offer a clear and simple shipping structure:

  • Orders totaling $109.00 or more qualify for free standard shipping

  • Orders totaling $108.99 or less will incur a $9.70 flat shipping fee

All shipping charges will be automatically calculated and clearly displayed at checkout before payment.

Tracking Information

Once your order has been shipped, a confirmation email containing your tracking number will be automatically sent. You can use this number to monitor your shipment through the carrier’s official tracking system in real time.

If tracking information is not received within the expected timeframe, please check your spam folder or contact our support team.

Shipping Address Responsibility

Customers are responsible for providing accurate and complete shipping information at checkout. We are not liable for delays, losses, or failed deliveries caused by incorrect or incomplete address details.

If you need to update your shipping address, please contact us as soon as possible. Once the order has entered the fulfillment stage, modifications may no longer be possible.

Shipping Delays and External Factors

While we aim to ensure timely delivery, certain conditions are beyond our control, including but not limited to:

  • Severe weather conditions

  • Carrier delays or operational disruptions

  • Regional transportation restrictions

  • High-volume shipping periods

In such cases, delivery times may be extended without prior notice.

Lost or Delayed Shipments

If your package appears delayed or has not been updated for an extended period, please contact our customer service team. We will work with the carrier to investigate the issue and provide assistance where applicable.

Customer Support

If you have any questions regarding shipping or delivery, please contact us:

Address: 11494 Sweet Clover Ln #G, Cleveland, TX 77328, United States

Email: service@retrohaveneu.com

Phone: +1 (281) 806-6277

Customer Service Hours: Mon–Fri, 9:00 AM–6:00 PM CST