Return & Refund Policy

Thank you for choosing Retrohaveneu. We truly appreciate every customer and are committed to providing a convenient, trustworthy, and enjoyable shopping experience. If your purchase does not fully meet your expectations, you may request a return or exchange in accordance with the conditions outlined below.

Return & Exchange Eligibility

Customers may submit a return or exchange request within 14 days of receiving their order. Requests submitted after this period may not be eligible for approval.

All returned products must be in their original condition, including:

Unused, unworn, and unwashed condition
Original tags attached
Complete original packaging
All included accessories and components

Items that show signs of use, damage, alteration, or missing parts may not be accepted for return.

Refund Processing

Once the returned item has been received at our facility, it will be carefully inspected to confirm that it meets our return requirements.

After the return has been approved, the refund will be issued to the original payment method within 2–3 business days. Please be aware that the time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Return Procedure

To ensure a smooth and efficient return process, customers must contact our customer support team before sending any items back.

Our team will provide the correct return instructions and return address. Items returned without prior authorization may experience processing delays or may not be accepted.

Customers are advised to use secure and appropriate packaging when returning products to prevent damage during transportation. Retrohaveneu is not responsible for any loss, damage, or issues caused during return shipping.

Damaged, Incorrect, or Defective Items

If you receive an incorrect product or an item with quality-related issues, please contact us as soon as possible and provide your order information along with clear photos of the issue.

Our support team will review your request promptly and work with you to provide an appropriate solution.

Thank you for your continued trust in Retrohaveneu. We are dedicated to making every shopping experience reliable and satisfying.